Refund policy

Credit Policy

We have a 14-day store credit only policy, which means you have 14 days from the date you receive your goods to request a jewelry credit, not a refund.

To be eligible for a credit your item must be in the same condition in which you received it — unworn or unused, with all tags attached, and in its original packaging. You’ll also need to provide your receipt or other proof of purchase.

To request a credit, please contact us at tina_negri@hotmail.com. Approved credits should be sent to:

Tina Negri Jewelry, 13255 42nd Ave NE, Seattle, WA 98125

Once your credit request has been approved, we’ll provide you with a return shipping label and instructions on how and where to send your package. Please do not send items back without first requesting and receiving approval for your credit, as unauthorized returns will not be accepted.

If you have any questions about credits, please contact us at tina_negri@hotmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, please contact us immediately so we can review the issue and make it right.

Exchanges

The quickest way to get the item you want is to return your original item. Once your return/credit has been approved, you can place a separate order for the new item.

Credits

Once we receive and inspect your return, we’ll notify you whether your credit has been approved or declined.

If approved, your credit will be automatically issued.